:root{color-scheme:light;font-family:Aptos,Segoe UI,sans-serif;--bg-page-radial-primary: rgba(47, 124, 246, .2);--bg-page-radial-success: rgba(20, 168, 115, .12);--bg-page-start: #edf4ff;--bg-page-mid: #f4f7fb;--bg-page-end: #eaf1f8;--bg-panel: rgba(255, 255, 255, .8);--bg-panel-elevated: rgba(255, 255, 255, .86);--bg-panel-strong: rgba(255, 255, 255, .92);--bg-panel-soft: rgba(245, 249, 255, .84);--bg-panel-soft-strong: rgba(245, 249, 255, .88);--bg-panel-soft-active: rgba(237, 246, 255, .96);--bg-panel-soft-active-strong: rgba(237, 246, 255, .98);--bg-thread-surface: rgba(245, 249, 255, .68);--bg-card-translucent: rgba(255, 255, 255, .72);--bg-card-translucent-strong: rgba(255, 255, 255, .78);--bg-card-translucent-outbound: rgba(255, 255, 255, .14);--bg-card-empty: rgba(242, 247, 252, .9);--bg-info-soft: rgba(31, 122, 232, .1);--bg-danger-soft: rgba(176, 39, 39, .08);--bg-danger-soft-strong: rgba(176, 39, 39, .1);--bg-success-soft: rgba(22, 163, 74, .12);--bg-warning-soft: rgba(245, 158, 11, .14);--bg-thread-internal: rgba(251, 243, 220, .9);--bg-message-bubble: #edf3fb;--border-soft: rgba(16, 33, 50, .08);--border-soft-strong: rgba(16, 33, 50, .14);--border-soft-quiet: rgba(16, 33, 50, .06);--border-muted: rgba(23, 66, 103, .12);--border-primary: rgba(31, 122, 232, .28);--border-primary-card: rgba(31, 122, 232, .26);--border-primary-strong: rgba(31, 122, 232, .34);--border-primary-soft: rgba(31, 122, 232, .16);--border-danger: rgba(176, 39, 39, .12);--border-danger-strong: rgba(176, 39, 39, .14);--border-danger-soft: rgba(176, 39, 39, .16);--border-warning: rgba(180, 129, 17, .22);--border-empty: rgba(95, 118, 143, .26);--border-card-outbound: rgba(255, 255, 255, .18);--text-strong: #102132;--text-accent: #295f97;--text-muted: #39546d;--text-faint: #5f768f;--text-faint-strong: #5e7b96;--text-subtle: #617a92;--text-panel: #17344e;--text-panel-strong: #204361;--text-copy: #28435a;--text-info: #144d86;--text-danger: #8f2020;--text-success: #166534;--text-warning: #9a5b04;--text-link: #0f65d4;--text-meta: #69819a;--text-detail: #4d6680;--text-note: #526b84;--text-inverse: #fff;--text-inverse-muted: rgba(255, 255, 255, .72);--text-inverse-soft: rgba(255, 255, 255, .84);--accent-primary: #1f7ae8;--accent-primary-strong: #0f65d4;--accent-success: #168f5b;--accent-warning: #b56a06;--accent-danger: #a32727;--channel-accent-default: #617a92;--channel-accent-default-soft: rgba(95, 118, 143, .12);--channel-accent-telegram: #1f7ae8;--channel-accent-telegram-soft: rgba(31, 122, 232, .12);--channel-accent-max: #7c3aed;--channel-accent-max-soft: rgba(124, 58, 237, .12);--channel-accent-avito: #168f5b;--channel-accent-avito-soft: rgba(22, 143, 91, .12);--shadow-panel: 0 16px 40px rgba(16, 33, 50, .08);--shadow-primary: 0 14px 32px rgba(31, 122, 232, .28);--shadow-lift: 0 12px 28px rgba(31, 122, 232, .12);--shadow-lift-wide: 0 14px 32px rgba(31, 122, 232, .12);--radius-pill: 999px;--radius-shell: 24px;--radius-panel: 22px;--radius-card: 20px;--radius-card-tight: 18px;--radius-control: 16px;--radius-control-tight: 14px;background:radial-gradient(circle at top left,var(--bg-page-radial-primary),transparent 28%),radial-gradient(circle at 85% 100%,var(--bg-page-radial-success),transparent 26%),linear-gradient(180deg,var(--bg-page-start) 0%,var(--bg-page-mid) 44%,var(--bg-page-end) 100%);color:var(--text-strong)}*{box-sizing:border-box}body{margin:0;min-width:320px}button,textarea,select{font:inherit}code{font-family:Cascadia Code,Consolas,monospace}.app-shell{min-height:100vh;padding:24px 18px 32px}.app-shell-signed-in{padding-top:8px}.hero{max-width:1320px;margin:0 auto 14px;display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.hero-copy{min-width:0}.eyebrow{margin:0 0 10px;letter-spacing:.16em;text-transform:uppercase;color:var(--text-accent);font-size:12px}.hero h1{margin:0;font-size:clamp(34px,5.4vw,64px);line-height:.94}.lede{margin:12px 0 0;max-width:700px;font-size:17px;line-height:1.55;color:var(--text-muted)}.hero.compact{gap:16px;margin-bottom:10px}.hero.compact h1{font-size:clamp(32px,4.6vw,54px)}.hero.compact .lede{max-width:620px;font-size:15px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap;justify-content:flex-end}.hero-controls{align-items:flex-end}.session-card{min-width:220px;padding:14px 16px;display:grid;gap:6px;border-radius:var(--radius-card-tight);background:var(--bg-panel-elevated);border:1px solid var(--border-soft);color:var(--text-panel-strong)}.session-card-title{line-height:1.2}.session-card span{color:var(--text-faint);font-size:14px}.session-card-badges{display:flex;gap:8px;flex-wrap:wrap}.muted-card{color:var(--text-muted)}.primary-button,.ghost-button{border:0;border-radius:var(--radius-pill);padding:12px 18px;cursor:pointer;transition:transform .14s ease,box-shadow .14s ease,opacity .14s ease}.primary-button{color:var(--text-inverse);background:linear-gradient(135deg,var(--accent-primary) 0%,var(--accent-primary-strong) 100%);box-shadow:var(--shadow-primary)}.ghost-button{color:var(--text-panel);background:var(--bg-card-translucent-strong);border:1px solid var(--border-muted)}.danger-button{color:var(--text-danger);background:var(--bg-danger-soft);border-color:var(--border-danger-strong)}.primary-button:hover,.ghost-button:hover{transform:translateY(-1px)}.primary-button:disabled,.ghost-button:disabled{opacity:.65;cursor:not-allowed;transform:none}.snackbar-stack{position:fixed;right:18px;bottom:18px;z-index:40;width:min(380px,calc(100vw - 20px));display:grid;gap:10px;pointer-events:none}.snackbar{display:flex;gap:14px;align-items:flex-start;justify-content:space-between;padding:14px 16px;border-radius:var(--radius-card-tight);border:1px solid var(--border-soft);background:var(--bg-panel-strong);color:var(--text-panel);box-shadow:var(--shadow-panel);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);pointer-events:auto}.snackbar-info{border-color:var(--border-primary-soft);background:color-mix(in srgb,var(--bg-panel-strong) 88%,var(--bg-info-soft))}.snackbar-error{border-color:var(--border-danger-soft);background:color-mix(in srgb,var(--bg-panel-strong) 84%,var(--bg-danger-soft))}.snackbar-loading{border-color:var(--border-primary);background:color-mix(in srgb,var(--bg-panel-strong) 82%,var(--bg-info-soft))}.snackbar-copy{min-width:0;display:grid;gap:4px}.snackbar-title,.snackbar-message{margin:0}.snackbar-title{display:inline-flex;align-items:center;gap:8px;font-size:12px;letter-spacing:.12em;text-transform:uppercase;color:var(--text-faint-strong)}.snackbar-error .snackbar-title,.snackbar-error .snackbar-message{color:var(--text-danger)}.snackbar-info .snackbar-message,.snackbar-loading .snackbar-title,.snackbar-loading .snackbar-message,.snackbar-loading .snackbar-dismiss{color:var(--text-info)}.snackbar-spinner{width:11px;height:11px;display:inline-block;border-radius:50%;border:2px solid color-mix(in srgb,var(--accent-primary) 32%,white);border-top-color:var(--accent-primary-strong);animation:snackbar-spin .9s linear infinite}.snackbar-message{line-height:1.5}.snackbar-dismiss{border:0;background:transparent;color:var(--text-panel);cursor:pointer;font-weight:600;padding:2px 0 0}.snackbar-error .snackbar-dismiss{color:var(--text-danger)}@keyframes snackbar-spin{to{transform:rotate(360deg)}}.dialog-backdrop{position:fixed;inset:0;z-index:50;display:grid;place-items:center;padding:24px;background:#10213247;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.confirm-dialog{width:min(520px,100%);display:grid;gap:18px;padding:22px;border-radius:var(--radius-panel);border:1px solid var(--border-soft);background:color-mix(in srgb,var(--bg-panel-strong) 92%,white);box-shadow:var(--shadow-panel)}.confirm-dialog-info{border-color:var(--border-primary-soft)}.confirm-dialog-danger{border-color:var(--border-danger-soft)}.confirm-dialog-copy{display:grid;gap:8px}.confirm-dialog-copy h2,.confirm-dialog-copy .detail-subtitle{margin:0}.dialog-actions{display:flex;gap:12px;justify-content:flex-end;flex-wrap:wrap}.workspace-nav-panel{max-width:1320px;margin:0 auto 12px;padding:18px 20px}.operator-shell-bar{max-width:1320px;margin:0 auto 6px;padding:10px 14px}.operator-shell-bar-row{display:grid;gap:12px;grid-template-columns:auto auto minmax(0,1fr);align-items:center}.operator-shell-brand,.operator-shell-session{display:grid;gap:2px}.operator-shell-title-row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.operator-shell-title-row h1{margin:0;font-size:24px;line-height:1}.operator-shell-subtitle{margin:0;color:var(--text-copy);line-height:1.45}.operator-shell-nav{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.operator-shell-tab{min-width:0;border:1px solid var(--border-soft);border-radius:var(--radius-card-tight);background:var(--bg-panel-soft);color:var(--text-panel);padding:9px 13px;cursor:pointer;display:inline-flex;align-items:center;text-align:left;transition:transform .14s ease,border-color .14s ease,box-shadow .14s ease,background .14s ease}.operator-shell-tab strong{font-size:13px;line-height:1}.operator-shell-tab:hover,.operator-shell-tab.active{transform:translateY(-1px);border-color:var(--border-primary);box-shadow:var(--shadow-lift);background:var(--bg-panel-soft-active)}.operator-shell-actions{display:flex;gap:8px;align-items:center;justify-content:flex-end;flex-wrap:nowrap;min-width:0}.operator-shell-session{padding:8px 11px;border-radius:var(--radius-card-tight);border:1px solid var(--border-soft);background:var(--bg-panel-soft);color:var(--text-panel-strong)}.operator-shell-session strong{font-size:13px;line-height:1.15}.operator-shell-session span{color:var(--text-faint);font-size:12px;line-height:1.15}.operator-shell-actions .ghost-button,.operator-shell-actions .primary-button{padding:10px 14px}.compact-panel .panel-heading{margin-bottom:14px}.admin-link-button,.link-button{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.admin-link-button:hover,.link-button:hover{text-decoration:none}.workspace-nav{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(210px,1fr))}.workspace-nav-button{width:100%;text-align:left;padding:14px 16px;border-radius:var(--radius-card-tight);border:1px solid var(--border-soft);background:var(--bg-panel-soft);color:var(--text-panel);cursor:pointer;display:grid;gap:8px;transition:transform .14s ease,border-color .14s ease,box-shadow .14s ease,background .14s ease}.workspace-nav-button strong{font-size:15px}.workspace-nav-button span{color:var(--text-faint);line-height:1.5;font-size:14px}.workspace-nav-button:hover,.workspace-nav-button.active{transform:translateY(-1px);border-color:var(--border-primary);box-shadow:var(--shadow-lift-wide);background:var(--bg-panel-soft-active)}.workspace-view-stack{max-width:1320px;margin:0 auto;display:grid;gap:10px}.operator-layout,.ops-layout{align-content:flex-start}.workspace{max-width:1320px;margin:0 auto;display:grid;grid-template-columns:minmax(300px,360px) minmax(0,1fr);gap:12px;align-items:start}.login-panel{max-width:1320px;margin:0 auto;padding:22px}.panel{background:var(--bg-panel);border:1px solid var(--border-soft);border-radius:var(--radius-shell);box-shadow:var(--shadow-panel);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.queue-panel,.timeline-panel{padding:14px}.panel-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:10px}.panel-label{margin:0 0 8px;font-size:12px;text-transform:uppercase;letter-spacing:.14em;color:var(--text-faint-strong)}.panel-heading h2{margin:0;font-size:24px;line-height:1.08}.panel-heading-meta{display:flex;gap:8px;flex-wrap:wrap}.filter-grid{display:grid;gap:8px;grid-template-columns:repeat(2,minmax(0,1fr))}.queue-toolbar-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:4px}.queue-toolbar-copy{display:grid;gap:2px}.queue-toolbar-summary{margin:0;color:var(--text-faint);font-size:11px;line-height:1.15}.queue-toolbar-label{margin-bottom:0}.queue-toolbar-meta{gap:6px}.queue-toolbar-meta .status-pill{padding:4px 8px;font-size:10px}.queue-toolbar-stack{display:grid;gap:5px;margin-bottom:6px}.queue-toolbelt{display:grid;gap:10px}.queue-inline-tools{display:grid;gap:0}.queue-filter-grid{grid-template-columns:minmax(0,1fr) repeat(2,minmax(118px,.26fr));align-items:center}.queue-toolbelt-group{display:grid;gap:8px;padding:10px;border-radius:var(--radius-card-tight);border:1px solid var(--border-soft);background:var(--bg-card-translucent)}.control-card{display:grid;gap:6px;min-width:180px;color:var(--text-muted)}.control-card span{font-size:12px;letter-spacing:.12em;text-transform:uppercase;color:var(--text-faint-strong)}.control-card.compact{min-width:0}.control-card-minimal{gap:0}.control-card-wide{grid-column:1 / -1}.control-card-search{grid-column:auto}.control-card-search .text-input,.control-card-select .control-select{min-height:38px;padding:8px 11px}.control-select{min-width:0;border:1px solid var(--border-soft-strong);border-radius:var(--radius-control-tight);padding:10px 12px;background:var(--bg-panel-strong);color:var(--text-panel)}.text-input{min-width:0;border:1px solid var(--border-soft-strong);border-radius:var(--radius-control);padding:11px 13px;background:var(--bg-panel-strong);color:var(--text-panel)}.queue-quick-filter-row{display:flex;flex-wrap:nowrap;gap:6px;overflow-x:auto;padding-bottom:2px}.quick-filter-button{padding:5px 9px;flex:0 0 auto}.quick-filter-button.active{color:var(--text-panel-strong);background:var(--bg-panel-strong);border-color:var(--border-soft-strong);box-shadow:inset 0 0 0 1px var(--border-soft-strong)}.saved-view-strip-top{display:flex;justify-content:space-between;gap:10px;align-items:center}.saved-view-row,.keyboard-triage-row{display:flex;flex-wrap:wrap;gap:6px}.saved-view-button,.saved-view-save-button{padding:7px 11px}.queue-secondary-block{display:grid;gap:8px;margin-top:12px;margin-bottom:12px}.saved-view-button.active{color:var(--text-panel-strong);background:var(--bg-panel-strong);border-color:var(--border-primary-strong);box-shadow:inset 0 0 0 1px var(--border-primary-strong)}.keyboard-triage-row-compact{margin-top:12px}.auth-form{display:grid;gap:16px;max-width:520px}.auth-actions{margin-top:0}.account-panel,.management-panel,.delivery-ops-panel,.audit-panel{max-width:1320px;margin:0 auto 18px;padding:22px}.account-form{max-width:none}.security-grid{display:grid;gap:16px;grid-template-columns:minmax(0,1.2fr) minmax(280px,.8fr)}.security-stack{display:grid;gap:16px;align-content:flex-start}.security-card{padding:20px;border-radius:var(--radius-panel);border:1px solid var(--border-soft);background:var(--bg-panel-soft);display:grid;align-content:flex-start;gap:14px}.security-card h3{margin:0;font-size:22px}.mono-field{font-family:Cascadia Code,Consolas,monospace}textarea.text-input{resize:vertical}.management-grid{display:grid;gap:18px;grid-template-columns:minmax(320px,420px) minmax(0,1fr)}.delivery-filter-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));margin-bottom:18px}.audit-filter-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));margin-bottom:18px}.ops-summary-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));margin-bottom:18px}.ops-summary-card{padding:16px;border-radius:var(--radius-card);border:1px solid var(--border-soft);background:var(--bg-panel-soft);display:grid;gap:8px}.ops-summary-value{font-size:clamp(26px,2.6vw,34px);line-height:1;color:var(--text-panel-strong)}.ops-summary-note{margin:0;color:var(--text-copy);line-height:1.5}.management-sidebar,.management-content,.management-list,.management-detail-stack,.management-detail-grid,.session-list,.delivery-list,.audit-list{display:grid;gap:16px}.management-list-heading,.operator-card-top,.session-item-top,.audit-card-top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.management-list-heading h3,.management-card-heading h3,.management-summary-card h3{margin:0;font-size:22px}.management-content,.management-sidebar{align-content:flex-start}.management-detail-grid{grid-template-columns:repeat(auto-fit,minmax(260px,1fr))}.management-card{min-height:100%}.management-card-heading,.management-summary-top{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.management-summary-meta{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.management-summary-email,.management-summary-note,.operator-card-email{margin:0;color:var(--text-muted);line-height:1.5}.management-summary-email{font-size:15px}.management-summary-note{max-width:760px}.operator-card,.session-item{width:100%;text-align:left;padding:16px;border-radius:var(--radius-card);border:1px solid var(--border-soft);background:var(--bg-panel-soft);display:grid;gap:12px}.delivery-card{padding:18px;border-radius:var(--radius-panel);border:1px solid var(--border-danger);background:color-mix(in srgb,var(--bg-panel-strong) 70%,var(--bg-danger-soft-strong));display:grid;gap:12px}.delivery-bulk-toolbar{display:flex;gap:14px;justify-content:space-between;align-items:flex-start;padding:16px;margin-bottom:18px;border-radius:var(--radius-card);border:1px solid var(--border-soft);background:var(--bg-panel-soft)}.delivery-bulk-summary{display:grid;gap:6px;min-width:0}.delivery-bulk-count{font-size:22px;line-height:1.1;color:var(--text-panel-strong)}.delivery-bulk-note{margin:0;color:var(--text-copy);line-height:1.45}.delivery-bulk-actions{display:flex;gap:10px;flex-wrap:wrap;justify-content:flex-end}.audit-card{padding:18px;border-radius:var(--radius-panel);border:1px solid var(--border-soft);background:var(--bg-panel-soft);display:grid;gap:12px}.delivery-card-shell,.audit-card-shell{display:grid;gap:14px}.delivery-card-main,.audit-card-main{display:grid;gap:14px;align-content:flex-start}.delivery-card-sidecar,.audit-card-sidecar{display:grid;gap:14px;padding:16px;border-radius:var(--radius-card);border:1px solid var(--border-soft);background:var(--bg-card-translucent)}.delivery-sidecar-heading{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.delivery-sidecar-heading h3{margin:0;font-size:18px}.delivery-card-title{display:block;font-size:20px;line-height:1.15}.delivery-card-tags{margin-bottom:10px}.delivery-select-toggle{display:inline-flex;gap:8px;align-items:center;padding:5px 10px;border-radius:var(--radius-pill);border:1px solid var(--border-soft);background:color-mix(in srgb,var(--bg-panel-soft) 86%,white);color:var(--text-muted);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.05em}.delivery-select-toggle input{margin:0}.operator-card{cursor:pointer;transition:transform .14s ease,border-color .14s ease,box-shadow .14s ease,background .14s ease}.operator-card:hover,.operator-card.active{transform:translateY(-1px);border-color:var(--border-primary-card);box-shadow:var(--shadow-lift);background:var(--bg-panel-soft-active)}.operator-card p,.session-copy{margin:0;color:var(--text-copy);line-height:1.45}.delivery-card-top,.delivery-meta,.delivery-actions{display:flex;gap:12px;flex-wrap:wrap;justify-content:space-between;align-items:flex-start}.delivery-subtitle,.delivery-message-copy,.delivery-error-copy,.audit-summary,.audit-inline-copy{margin:0}.audit-card h3{margin:10px 0 0;font-size:20px}.audit-summary{margin-top:8px;color:var(--text-copy);line-height:1.55}.audit-inline-copy{color:var(--text-copy);line-height:1.45;word-break:break-word}.delivery-subtitle{margin-top:6px;color:var(--text-faint)}.delivery-message-copy{color:var(--text-copy);line-height:1.55}.delivery-error-copy{padding:12px 14px;border-radius:var(--radius-control);background:var(--bg-danger-soft);border:1px solid var(--border-danger);color:var(--text-danger);font-family:Cascadia Code,Consolas,monospace;font-size:13px}.delivery-attempt-list{display:grid;gap:10px}.delivery-attempt-card{display:grid;gap:10px;padding:14px;border-radius:var(--radius-card-tight);border:1px solid var(--border-soft);background:var(--bg-card-translucent)}.ops-context-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.ops-context-card{display:grid;gap:6px;padding:14px;border-radius:var(--radius-card-tight);border:1px solid var(--border-soft);background:var(--bg-card-translucent-strong)}.ops-context-label,.ops-section-label{margin:0;font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--text-faint-strong)}.ops-context-value{font-size:15px;line-height:1.35;color:var(--text-panel)}.ops-context-meta{color:var(--text-subtle);font-size:13px;line-height:1.45}.ops-copy-block{display:grid;gap:8px}.ops-copy-block-danger .ops-section-label{color:var(--text-danger)}.delivery-meta span{color:var(--text-subtle);font-size:13px}.audit-meta{display:flex;gap:12px;flex-wrap:wrap}.audit-meta span{color:var(--text-subtle);font-size:13px}.audit-tags{gap:8px}.audit-sidecar-stack{display:grid;gap:10px}.audit-actions{align-items:stretch}.audit-actions .ghost-button{width:100%}@media(min-width:1180px){.delivery-card-shell{grid-template-columns:minmax(0,1.3fr) minmax(280px,.92fr);align-items:start}.audit-card-shell{grid-template-columns:minmax(0,1.25fr) minmax(240px,.85fr);align-items:start}}.sessions-card{grid-column:1 / -1}.conversation-list{display:flex;flex-direction:column;align-items:stretch;align-content:flex-start;gap:4px}.channel-accent-default{--channel-accent: var(--channel-accent-default);--channel-accent-soft: var(--channel-accent-default-soft)}.channel-accent-telegram{--channel-accent: var(--channel-accent-telegram);--channel-accent-soft: var(--channel-accent-telegram-soft)}.channel-accent-max{--channel-accent: var(--channel-accent-max);--channel-accent-soft: var(--channel-accent-max-soft)}.channel-accent-avito{--channel-accent: var(--channel-accent-avito);--channel-accent-soft: var(--channel-accent-avito-soft)}.queue-summary-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));margin-bottom:18px}.queue-secondary-panel{margin-top:10px;padding-top:10px;border-top:1px solid var(--border-soft)}.queue-secondary-panel summary{cursor:pointer;color:var(--text-panel);font-weight:600;list-style:none}.queue-secondary-summary-meta{color:var(--text-faint);font-size:11px;line-height:1.25}.queue-secondary-panel summary::-webkit-details-marker{display:none}.queue-secondary-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));margin-top:12px}.queue-summary-card{padding:12px;border-radius:var(--radius-card-tight);border:1px solid var(--border-soft);background:var(--bg-panel-soft);display:grid;gap:6px}.queue-summary-card-overdue{border-color:var(--border-danger-soft);background:color-mix(in srgb,var(--bg-panel-soft) 78%,var(--bg-danger-soft))}.queue-summary-card-aging{border-color:var(--border-warning);background:color-mix(in srgb,var(--bg-panel-soft) 82%,var(--bg-warning-soft))}.queue-summary-card-steady{border-color:var(--border-primary-soft);background:color-mix(in srgb,var(--bg-panel-soft) 84%,var(--bg-success-soft))}.queue-summary-value{font-size:clamp(22px,2.2vw,28px);line-height:1;color:var(--text-panel-strong)}.queue-summary-note{margin:0;color:var(--text-copy);line-height:1.45;font-size:12px}.login-grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(240px,1fr))}.login-card{padding:18px;border-radius:var(--radius-panel);border:1px solid var(--border-soft);background:var(--bg-panel-soft);display:grid;gap:16px}.login-card h3{margin:0;font-size:22px}.conversation-card{position:relative;overflow:hidden;width:100%;text-align:left;padding:8px 10px 7px;border-radius:16px;border:1px solid var(--border-soft);background:color-mix(in srgb,var(--bg-panel-soft) 86%,white);cursor:pointer;display:grid;gap:4px;transition:border-color .14s ease,box-shadow .14s ease,background .14s ease}.conversation-card:before{content:"";position:absolute;inset:0 auto 0 0;width:3px;background:var(--channel-accent, var(--accent-primary));opacity:.9}.conversation-card:hover,.conversation-card.active{border-color:var(--border-primary-strong);box-shadow:inset 3px 0 0 var(--channel-accent, var(--accent-primary)),0 6px 18px #1021320f;background:color-mix(in srgb,var(--bg-panel-soft-active) 90%,white)}.conversation-card.channel-card-fresh:not(.active){background:color-mix(in srgb,var(--bg-panel-soft-strong) 88%,var(--channel-accent-soft, var(--bg-info-soft)))}.conversation-card.triage-overdue:not(.active){border-color:var(--border-danger-soft)}.conversation-card.triage-aging:not(.active){border-color:var(--border-warning)}.conversation-card-top,.conversation-meta,.timeline-meta,.timeline-header-tools,.composer-actions,.conversation-tags,.action-bar{display:flex;gap:12px;flex-wrap:wrap}.conversation-card-heading,.conversation-context-grid{display:grid}.conversation-card-heading-line{display:flex;gap:8px;align-items:flex-start;justify-content:space-between;min-width:0}.conversation-card-top{margin-bottom:0}.conversation-card-heading{gap:2px;min-width:0}.conversation-card-heading-line strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:1.15}.conversation-card-heading-meta{display:flex;gap:4px;flex-wrap:wrap;justify-content:flex-end;flex:0 0 auto;align-items:center}.conversation-card-top span,.conversation-meta span,.timeline-meta span{color:var(--text-subtle);font-size:13px}.conversation-card-time{color:var(--text-faint);font-size:10px;white-space:nowrap}.timeline-meta{justify-content:flex-end;gap:8px}.timeline-header-tools{min-width:0;display:grid;gap:8px;justify-items:end;align-content:flex-start}.thread-panel-heading{margin-bottom:6px;align-items:center}.thread-heading-copy{display:grid;gap:4px;min-width:0}.thread-heading-title-row{display:flex;gap:10px;align-items:center;min-width:0}.thread-heading-summary{display:flex;gap:5px;align-items:center;flex-wrap:wrap}.thread-heading-summary-text{color:var(--text-faint);font-size:11px;line-height:1.25}.timeline-action-row{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.thread-action-button{padding:7px 11px}.thread-action-button.primary-button{box-shadow:none}.side-rail-toggle,.side-rail-dismiss{padding:8px 12px;white-space:nowrap}.side-rail-toggle.active{background:var(--bg-panel-soft-active);border-color:var(--border-primary);box-shadow:inset 0 0 0 1px var(--border-primary-soft)}.conversation-card p{margin:0;color:var(--text-copy);line-height:1.25}.conversation-preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;line-height:1.2;flex:1 1 auto;min-width:0}.conversation-meta{justify-content:space-between}.conversation-tags{margin-bottom:12px}.conversation-tags-dense{gap:8px;margin-bottom:10px}.conversation-row-meta{display:flex;gap:4px;flex-wrap:wrap;align-items:center;min-width:0}.conversation-row-meta-text,.conversation-row-meta-dot{font-size:10px;line-height:1.15}.conversation-row-meta-text{color:var(--text-muted)}.conversation-row-meta-text-overdue{color:var(--text-danger)}.conversation-row-meta-text-aging{color:var(--text-warning)}.conversation-row-meta-text-steady{color:var(--text-success)}.conversation-row-meta-text-status{text-transform:lowercase}.conversation-row-meta-dot{color:var(--text-faint)}.conversation-row-chip{display:inline-flex;align-items:center;padding:3px 7px;border-radius:var(--radius-pill);background:color-mix(in srgb,var(--bg-panel-soft) 72%,var(--text-strong) 6%);color:var(--text-muted);font-size:11px;line-height:1.2}.conversation-row-chip-activity{color:var(--text-faint-strong)}.conversation-context-grid{gap:10px;grid-template-columns:repeat(3,minmax(0,1fr))}.conversation-context-card{display:grid;gap:6px;padding:12px;border-radius:var(--radius-control-tight);border:1px solid var(--border-soft);background:var(--bg-card-translucent)}.triage-context-card-overdue{border-color:var(--border-danger-soft);background:color-mix(in srgb,var(--bg-card-translucent) 76%,var(--bg-danger-soft))}.triage-context-card-aging{border-color:var(--border-warning);background:color-mix(in srgb,var(--bg-card-translucent) 82%,var(--bg-warning-soft))}.triage-context-card-steady{border-color:var(--border-primary-soft);background:color-mix(in srgb,var(--bg-card-translucent) 84%,var(--bg-success-soft))}.conversation-context-label{margin:0;font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:var(--text-faint-strong)}.conversation-context-value{font-size:14px;line-height:1.35;color:var(--text-panel)}.conversation-context-meta{color:var(--text-subtle);font-size:12px;line-height:1.4}.status-pill{display:inline-flex;align-items:center;padding:6px 10px;border-radius:var(--radius-pill);background:var(--bg-info-soft);color:var(--text-info);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.05em}.conversation-card .status-pill{padding:3px 6px;font-size:9px;letter-spacing:.04em}.channel-pill{background:var(--channel-accent-soft, var(--bg-info-soft));color:var(--channel-accent, var(--text-info))}.channel-meta-pill{border:1px solid color-mix(in srgb,var(--channel-accent, var(--accent-primary)) 22%,white);background:color-mix(in srgb,var(--bg-panel-soft) 82%,var(--channel-accent-soft, var(--bg-info-soft)));color:var(--channel-accent, var(--text-panel))}.neutral-pill{background:color-mix(in srgb,var(--bg-panel-soft) 45%,var(--text-strong) 8%);color:var(--text-muted)}.unread-pill{background:var(--bg-success-soft);color:var(--text-success)}.activity-pill{background:var(--bg-warning-soft);color:var(--text-warning)}.danger-pill,.sla-pill-overdue{background:var(--bg-danger-soft-strong);color:var(--text-danger)}.sla-pill-aging{background:var(--bg-warning-soft);color:var(--text-warning)}.sla-pill-steady{background:var(--bg-success-soft);color:var(--text-success)}.detail-subtitle{margin:8px 0 0;color:var(--text-detail);line-height:1.5}.detail-subtitle-compact{max-width:460px}.detail-subtitle-secondary{margin-top:6px;color:var(--text-copy)}.action-bar{margin-bottom:14px;padding-bottom:14px;border-bottom:1px solid var(--border-soft)}.timeline-workbench{display:grid;gap:10px}.timeline-workbench.sidecar-closed{grid-template-columns:minmax(0,1fr)}.thread-column,.timeline-sidecar{display:grid;gap:8px;align-content:start}.thread-column{min-width:0}.thread-surface{display:grid;gap:8px;padding:8px;border-radius:var(--radius-card);border:1px solid var(--border-soft);background:var(--bg-thread-surface)}.message-stream{display:grid;gap:10px;align-content:start;max-height:68vh;overflow:auto;padding:0 2px 0 0}.message-bubble{max-width:78%;align-self:start;padding:14px 16px;border-radius:16px;background:color-mix(in srgb,white 90%,var(--bg-message-bubble));border:1px solid var(--border-soft-quiet)}.message-bubble.outbound{margin-left:auto;background:linear-gradient(135deg,var(--accent-primary) 0%,var(--accent-primary-strong) 100%);color:var(--text-inverse);border-color:color-mix(in srgb,var(--accent-primary-strong) 46%,var(--accent-primary))}.message-bubble.internal{max-width:86%;border-style:dashed;background:var(--bg-thread-internal);border-color:var(--border-warning)}.message-meta{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:8px;font-size:11px;letter-spacing:0;text-transform:none;color:var(--text-meta)}.message-bubble.outbound .message-meta{color:var(--text-inverse-muted)}.message-bubble p,.message-copy{margin:0;line-height:1.55}.message-attachments{display:grid;gap:10px;margin-top:12px}.attachment-card{padding:14px;border-radius:var(--radius-card-tight);background:var(--bg-card-translucent);border:1px solid var(--border-soft);color:var(--text-panel)}.message-bubble.outbound .attachment-card{background:var(--bg-card-translucent-outbound);border-color:var(--border-card-outbound);color:var(--text-inverse)}.attachment-card-top{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.attachment-card-top strong{font-size:15px;line-height:1.4}.attachment-preview-note{margin:10px 0 0;color:var(--text-note);line-height:1.5}.attachment-link{display:inline-flex;margin-top:10px;color:var(--text-link);font-weight:600;text-decoration:none}.attachment-link:hover{text-decoration:underline}.message-bubble.outbound .attachment-link{color:var(--text-inverse)}.message-bubble.outbound .attachment-preview-note{color:var(--text-inverse-soft)}.attachment-tags{margin-top:10px;margin-bottom:0}.attachment-upload-input{display:block;width:100%;padding:12px 14px}.attachment-upload-input-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.attachment-upload-input-compact{min-width:220px;flex:1 1 260px}.attachment-upload-summary{margin:10px 0 0;font-size:14px;line-height:1.5;color:var(--text-note)}.attachment-upload-summary-compact{margin-top:8px}.composer{padding:9px;border:1px solid var(--border-soft);border-radius:var(--radius-card);background:var(--bg-thread-surface)}.composer-heading{display:flex;gap:12px;justify-content:space-between;align-items:center;margin-bottom:4px}.composer-heading-compact{align-items:center}.composer-panel-label{margin:0}.composer-heading-caption{margin:4px 0 0;color:var(--text-subtle);font-size:13px;line-height:1.35}.composer-heading-supporting{margin:3px 0 0;color:var(--text-faint);font-size:11px;line-height:1.2}.composer-utility-row{margin-top:4px;display:flex;gap:6px;align-items:center;flex-wrap:wrap}.attachment-upload-trigger{padding:8px 12px}.composer textarea{width:100%;resize:vertical;border:1px solid var(--border-soft-strong);border-radius:var(--radius-control);padding:9px 11px;background:color-mix(in srgb,var(--bg-panel-strong) 96%,white);min-height:78px}.composer-actions{margin-top:12px;justify-content:space-between;align-items:center}.composer-actions-compact{margin-top:8px;justify-content:flex-end}.composer-actions .muted{flex:1 1 220px;margin:0}.reply-composer textarea{min-height:80px}.composer-sidecar textarea{min-height:84px}.thread-composer-shell{display:grid;gap:8px;padding:10px 12px 8px;border:1px solid var(--border-soft);border-radius:var(--radius-card-tight);background:color-mix(in srgb,white 96%,var(--bg-thread-surface));box-shadow:inset 0 1px #ffffffc7}.thread-composer-shell:focus-within{border-color:var(--border-primary);box-shadow:inset 0 1px #ffffffd6,0 0 0 1px var(--border-primary-soft)}.thread-composer textarea{min-height:68px;padding:0;border:0;border-radius:0;background:transparent}.thread-composer textarea:focus{outline:none}.composer-attachment-strip{display:flex;gap:6px;flex-wrap:wrap}.composer-attachment-chip{display:inline-flex;align-items:center;min-width:0;max-width:100%;padding:5px 9px;border-radius:var(--radius-pill);background:color-mix(in srgb,var(--bg-panel-soft) 88%,white);border:1px solid var(--border-soft);color:var(--text-muted);font-size:11px;line-height:1.15;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-composer-actions{margin-top:0;padding-top:6px;justify-content:space-between;border-top:1px solid var(--border-soft-quiet)}.thread-composer-actions-right{display:flex;gap:8px;align-items:center;justify-content:flex-end;margin-left:auto;min-width:0}.thread-composer-meta{color:var(--text-faint);font-size:11px;line-height:1.15;white-space:nowrap}.thread-send-button{box-shadow:none;padding:8px 14px}.thread-composer{background:color-mix(in srgb,var(--bg-thread-surface) 90%,white)}.timeline-sidecar{max-width:280px}.thread-context-card{display:grid;gap:6px;padding:9px;border-radius:var(--radius-card);border:1px solid var(--border-soft);background:color-mix(in srgb,var(--bg-thread-surface) 90%,white)}.thread-context-heading{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.thread-context-heading h3{margin:4px 0 0;font-size:15px;line-height:1.2}.thread-context-topline,.thread-context-meta-list{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.thread-context-meta-text,.thread-context-meta-dot{color:var(--text-faint);font-size:11px;line-height:1.2}.thread-context-copy{margin:0;color:var(--text-copy);font-size:12px;line-height:1.4}.timeline-panel[class*=channel-accent-] .thread-surface,.timeline-panel[class*=channel-accent-] .thread-context-card,.timeline-panel[class*=channel-accent-] .thread-composer{border-color:color-mix(in srgb,var(--channel-accent, var(--border-soft)) 22%,var(--border-soft))}.timeline-panel[class*=channel-accent-] .side-rail-toggle.active{border-color:color-mix(in srgb,var(--channel-accent, var(--border-primary)) 34%,var(--border-primary));background:color-mix(in srgb,var(--bg-panel-soft-active) 88%,var(--channel-accent-soft, var(--bg-info-soft)))}.muted{color:var(--text-faint)}.state-panel{display:grid;gap:10px;padding:18px;border-radius:var(--radius-card);background:var(--bg-card-empty);border:1px dashed var(--border-empty)}.state-panel.large{min-height:300px;display:grid;align-content:center}.state-panel-info{background:color-mix(in srgb,var(--bg-card-empty) 80%,var(--bg-info-soft));border-color:var(--border-primary-soft)}.state-panel-head{display:flex;gap:10px;justify-content:space-between;align-items:flex-start;flex-wrap:wrap}.state-panel h3,.state-panel-message{margin:0}.state-panel h3{font-size:20px;line-height:1.2;color:var(--text-panel)}.state-panel-message{line-height:1.55;color:var(--text-copy)}.state-panel-supporting{display:flex;gap:10px;flex-wrap:wrap}@media(min-width:981px){.app-shell.app-shell-signed-in:has(.operator-layout){height:100vh;overflow:clip}.operator-layout .workspace{height:calc(100vh - 108px);min-height:0;align-items:stretch;gap:0;overflow:hidden;border:1px solid var(--border-soft);border-radius:28px;background:color-mix(in srgb,var(--bg-panel-strong) 95%,white);box-shadow:var(--shadow-panel);-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px)}.operator-layout .queue-panel,.operator-layout .timeline-panel{height:100%;min-height:0;border:0;border-radius:0;box-shadow:none;background:transparent;-webkit-backdrop-filter:none;backdrop-filter:none}.operator-layout .queue-panel{position:static;display:flex;flex-direction:column;overflow:hidden;padding:12px 0;border-right:1px solid var(--border-soft)}.operator-layout .timeline-panel{display:grid;grid-template-rows:auto minmax(0,1fr);padding:12px 18px 14px}.operator-layout .queue-toolbar-head,.operator-layout .queue-toolbar-stack,.operator-layout .queue-secondary-panel{padding-inline:14px}.operator-layout .queue-toolbar-head{padding-bottom:8px;border-bottom:1px solid var(--border-soft-quiet)}.operator-layout .queue-toolbar-stack{padding-top:8px;padding-bottom:8px;margin-bottom:0;border-bottom:1px solid var(--border-soft-quiet)}.operator-layout .queue-toolbar-meta .status-pill{background:transparent}.operator-layout .queue-secondary-panel{flex:0 0 auto;margin-top:8px;padding-top:10px;border-top:1px solid var(--border-soft-quiet);background:linear-gradient(180deg,#fff0,#ffffffc2 22%,#ffffffeb)}.operator-layout .queue-panel:has(.queue-secondary-panel:not([open])) .conversation-list{flex:0 1 auto;height:fit-content;max-height:min(60vh,calc(100% - 52px))}.operator-layout .queue-secondary-panel[open]{max-height:min(34vh,320px)}.operator-layout .queue-secondary-panel summary{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;border-radius:12px;background:color-mix(in srgb,white 94%,var(--bg-panel-soft));border:1px solid var(--border-soft-quiet);font-size:11px;line-height:1.2}.operator-layout .queue-secondary-panel:not([open]) .queue-secondary-summary-meta{display:none}.operator-layout .queue-secondary-content{display:grid;align-content:start;gap:10px;padding-top:12px}.operator-layout .queue-secondary-panel:not([open]) .queue-secondary-content{display:none}.operator-layout .queue-secondary-panel[open] .queue-secondary-content{max-height:calc(min(34vh,320px) - 44px);overflow:auto;padding-right:2px;overscroll-behavior:contain;scrollbar-gutter:stable}.operator-layout .timeline-workbench{height:100%;min-height:0;align-items:stretch;gap:0}.operator-layout .thread-column{height:100%;min-height:0;grid-template-rows:minmax(0,1fr) auto;gap:0}.operator-layout .thread-surface,.operator-layout .message-stream{min-height:0;height:100%}.operator-layout .conversation-list{flex:1 1 auto;min-height:0;gap:0;border-top:0;overflow:auto;padding-bottom:12px;scroll-padding-block:8px 14px}.operator-layout .conversation-card{border:0;border-bottom:1px solid var(--border-soft-quiet);border-radius:0;background:transparent;box-shadow:none;padding:8px 14px 8px 16px}.operator-layout .conversation-card:last-child{border-bottom:0}.operator-layout .conversation-card:before{width:2px;opacity:.76}.operator-layout .conversation-card:hover,.operator-layout .conversation-card.active{border-radius:10px;border-bottom-color:transparent;box-shadow:inset 2px 0 0 var(--channel-accent, var(--accent-primary)),0 0 0 1px color-mix(in srgb,var(--channel-accent, var(--border-primary)) 16%,var(--border-soft));background:color-mix(in srgb,var(--bg-panel-soft-active) 72%,white)}.operator-layout .conversation-card.channel-card-fresh:not(.active){background:color-mix(in srgb,white 90%,var(--channel-accent-soft, var(--bg-info-soft)))}.operator-layout .thread-panel-heading{margin-bottom:0;padding-bottom:8px;border-bottom:1px solid var(--border-soft)}.operator-layout .thread-heading-copy{gap:3px}.operator-layout .thread-heading-title-row{min-height:0}.operator-layout .thread-heading-title-row h2{font-size:21px;line-height:1.08}.operator-layout .thread-heading-summary .status-pill{padding:3px 7px;font-size:9px}.operator-layout .thread-heading-summary-text{font-size:10px;color:var(--text-faint)}.operator-layout .thread-surface{gap:0;padding:12px 0 0;border:0;border-radius:0;background:radial-gradient(circle at 18% 14%,rgba(31,122,232,.05) 0%,transparent 24%),radial-gradient(circle at 84% 10%,rgba(95,118,143,.05) 0%,transparent 20%),linear-gradient(180deg,#ffffffa3,#f5f9ff57)}.operator-layout .message-stream{gap:10px;padding:6px 14px 0 8px}.operator-layout .message-bubble{max-width:76%;border-radius:14px;padding:12px 14px;background:color-mix(in srgb,white 95%,var(--bg-message-bubble));box-shadow:0 1px #1021320a,0 8px 18px #10213208}.operator-layout .message-bubble.outbound{background:linear-gradient(135deg,var(--accent-primary) 0%,var(--accent-primary-strong) 100%);color:var(--text-inverse);border-color:color-mix(in srgb,var(--accent-primary-strong) 46%,var(--accent-primary));box-shadow:0 1px #1021320a,0 12px 24px #1f7ae829}.operator-layout .message-bubble.internal{background:color-mix(in srgb,var(--bg-thread-internal) 84%,white)}.operator-layout .message-meta{gap:7px;margin-bottom:7px;font-size:10px;letter-spacing:0;text-transform:none}.operator-layout .timeline-panel[class*=channel-accent-] .message-bubble.inbound{background:color-mix(in srgb,white 92%,var(--channel-accent-soft, var(--bg-message-bubble)));border-color:color-mix(in srgb,var(--channel-accent, var(--border-soft)) 14%,var(--border-soft))}.operator-layout .thread-composer{margin-top:8px;padding:8px 0 0;border:0;border-top:1px solid var(--border-soft);border-radius:0;background:transparent}.operator-layout .composer-heading-compact{min-height:0}.operator-layout .thread-composer .composer-heading{margin-bottom:2px}.operator-layout .thread-composer-shell{gap:7px;padding:9px 11px 7px;border-radius:16px;background:color-mix(in srgb,white 98%,var(--bg-thread-surface));box-shadow:inset 0 1px #ffffffd6,0 6px 18px #10213208}.operator-layout .thread-composer textarea,.operator-layout .composer-sidecar textarea{background:color-mix(in srgb,white 95%,var(--bg-thread-surface))}.operator-layout .thread-composer textarea{min-height:62px}.operator-layout .thread-composer-actions{padding-top:5px}.operator-layout .thread-composer-meta,.operator-layout .composer-attachment-chip{font-size:10px}.operator-layout .composer-utility-row .status-pill{padding:4px 8px;font-size:10px}.operator-layout .attachment-upload-trigger,.operator-layout .thread-action-button,.operator-layout .side-rail-toggle,.operator-layout .side-rail-dismiss{padding:7px 11px}.operator-layout .thread-send-button{padding:7px 13px}.operator-layout .timeline-sidecar{max-width:176px;max-height:100%;overflow:auto;padding-left:8px;border-left:1px solid var(--border-soft-quiet);background:linear-gradient(180deg,#ffffff1f,#fff0 42%)}.operator-layout .thread-context-card,.operator-layout .composer-sidecar{border:0;border-radius:0;background:transparent;padding:0}.operator-layout .thread-context-card{gap:5px;padding-bottom:8px;border-bottom:1px solid var(--border-soft-quiet)}.operator-layout .composer-sidecar{padding-top:8px}.operator-layout .thread-context-heading h3{font-size:14px}.operator-layout .thread-context-meta-text,.operator-layout .thread-context-meta-dot,.operator-layout .composer-heading-supporting{font-size:10px}.operator-layout .thread-context-copy{font-size:11px;line-height:1.35}.operator-layout .composer-sidecar textarea{min-height:72px}.operator-layout .composer-actions-compact{margin-top:6px}.operator-layout .composer-actions-compact .ghost-button{padding:7px 11px}.operator-layout .queue-toolbar-summary,.operator-layout .queue-secondary-summary-meta{font-size:10px}.operator-layout .queue-toolbar-meta .status-pill,.operator-layout .conversation-card .status-pill{padding:3px 6px;font-size:9px}.operator-layout .conversation-card-heading-line strong{font-size:12px}.operator-layout .conversation-preview{font-size:11px;line-height:1.15}.operator-layout .conversation-row-meta{gap:3px}.operator-layout .conversation-row-meta-text,.operator-layout .conversation-row-meta-dot{font-size:9px;line-height:1.1}}@media(min-width:1180px){.timeline-workbench.sidecar-open{grid-template-columns:minmax(0,1.96fr) minmax(200px,.28fr);align-items:start}.timeline-sidecar{position:sticky;top:14px}}@media(max-width:980px){.app-shell{padding:18px 14px 26px}.operator-shell-bar-row{grid-template-columns:1fr;align-items:stretch}.operator-shell-actions{justify-content:flex-start}.hero{align-items:flex-start;flex-direction:column;gap:14px;margin-bottom:10px}.hero-actions{justify-content:flex-start}.workspace{grid-template-columns:1fr}.panel-heading{flex-direction:column;align-items:stretch;gap:10px}.panel-heading-meta,.timeline-meta{justify-content:flex-start}.timeline-header-tools{justify-items:stretch}.timeline-action-row{justify-content:flex-start;flex-wrap:nowrap;overflow-x:auto;padding-bottom:2px}.filter-grid,.queue-toolbelt{grid-template-columns:1fr}.queue-quick-filter-row{display:flex;flex-wrap:nowrap;overflow-x:auto;padding-bottom:2px}.quick-filter-button{width:auto;flex:0 0 auto}.saved-view-strip-top{flex-direction:column;align-items:stretch}.saved-view-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.saved-view-button,.saved-view-save-button{width:100%}.security-grid,.management-grid,.management-detail-grid{grid-template-columns:1fr}.management-summary-top{flex-direction:column}.management-summary-meta{justify-content:flex-start}.delivery-card-shell,.audit-card-shell{grid-template-columns:1fr}.delivery-bulk-toolbar{flex-direction:column;align-items:stretch}.delivery-bulk-actions{justify-content:flex-start}.thread-surface{padding:13px}.message-stream{max-height:none;overflow:visible;padding:0}.composer-actions{flex-direction:column;align-items:stretch}.composer-actions .muted{flex:auto}.composer-utility-row{flex-direction:column;align-items:stretch}.thread-composer-actions-right{margin-left:0;justify-content:space-between}.composer-utility-row .primary-button,.composer-actions button{width:100%}.message-bubble{max-width:100%}}@media(max-width:640px){.app-shell{padding:10px 8px 18px}.operator-shell-bar{padding:10px 12px}.operator-shell-bar-row{gap:8px}.operator-shell-title-row h1{font-size:21px}.operator-shell-title-row .status-pill{padding:4px 8px;font-size:10px}.operator-shell-nav{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.operator-shell-tab{justify-content:center;padding:8px 10px}.operator-shell-actions{display:flex;gap:6px;align-items:stretch;justify-content:flex-start;flex-wrap:nowrap;overflow-x:auto;padding-bottom:2px}.operator-shell-actions .operator-shell-session,.operator-shell-actions .primary-button{grid-column:auto}.operator-shell-actions .operator-shell-session{min-width:150px;padding:6px 10px;flex:0 0 auto}.operator-shell-actions .ghost-button,.operator-shell-actions .primary-button,.operator-shell-nav .admin-link-button{width:auto}.operator-shell-actions .ghost-button,.operator-shell-actions .primary-button{flex:0 0 auto;padding:8px 11px}.snackbar-stack{right:10px;bottom:10px;left:10px;width:auto}.snackbar{padding:12px 14px;gap:12px}.confirm-dialog{padding:18px;border-radius:var(--radius-card)}.hero.compact h1{font-size:clamp(25px,10vw,34px)}.hero.compact .lede{margin-top:10px;max-width:none;font-size:14px;line-height:1.45}.hero-controls{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));width:100%;gap:10px;align-items:stretch}.hero-controls .session-card{grid-column:1 / -1;min-width:0}.hero-controls>button{width:100%;padding:11px 14px}.hero-controls .primary-button{grid-column:1 / -1}.session-card{padding:12px 14px}.workspace-nav-panel,.operator-shell-bar,.queue-panel,.timeline-panel{padding:12px}.panel{border-radius:var(--radius-card)}.panel-label{margin-bottom:6px;font-size:11px}.panel-heading h2,.management-list-heading h3,.management-card-heading h3,.management-summary-card h3{font-size:19px}.detail-subtitle{font-size:14px;line-height:1.45}.workspace-nav{grid-template-columns:1fr;gap:10px}.queue-summary-grid,.conversation-context-grid,.queue-secondary-grid{grid-template-columns:1fr}.saved-view-row,.keyboard-triage-row{display:grid;grid-template-columns:1fr}.ops-summary-grid,.ops-context-grid{grid-template-columns:1fr}.workspace-nav-button{padding:12px 14px;gap:6px}.workspace-nav-button span{font-size:13px;line-height:1.35}.management-list-heading,.management-card-heading,.session-item-top,.delivery-sidecar-heading{flex-direction:column;align-items:stretch}.delivery-bulk-actions{display:grid;grid-template-columns:1fr}.delivery-bulk-actions .ghost-button,.delivery-bulk-actions .primary-button,.admin-link-button{width:100%}.status-pill{padding:5px 9px;font-size:11px}.state-panel{padding:14px;gap:8px}.state-panel h3{font-size:18px}.control-select,.text-input{padding:10px 12px}.ops-summary-card,.delivery-card-sidecar,.audit-card-sidecar{padding:14px}.delivery-card-title{font-size:18px}.conversation-list{gap:6px}.conversation-card{padding:10px 10px 9px;gap:3px;border-radius:14px}.conversation-card-top{display:grid;gap:6px;margin-bottom:4px}.conversation-card-heading-line{display:grid;gap:3px}.conversation-card-top-meta{justify-content:flex-start}.conversation-card p{margin-bottom:0;font-size:12px}.queue-summary-card,.conversation-context-card{padding:12px}.conversation-preview{min-height:0}.conversation-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 10px}.conversation-meta span:last-child{grid-column:1 / -1}.timeline-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.timeline-meta span{display:inline-flex;align-items:center;padding:7px 9px;border-radius:var(--radius-control-tight);background:color-mix(in srgb,var(--bg-panel-soft) 85%,white);border:1px solid var(--border-soft)}.timeline-workbench{gap:10px}.timeline-sidecar{position:static;max-width:none}.thread-heading-summary{gap:4px}.thread-surface{gap:10px;padding:10px 0 0}.message-bubble{padding:12px;border-radius:14px}.message-meta{gap:6px;font-size:10px}.composer{padding:10px 0 0;border-radius:0;border:0;background:transparent}.composer-heading{gap:8px;margin-bottom:10px}.composer-heading-compact{flex-direction:column;align-items:flex-start}.composer textarea{padding:12px 14px}.reply-composer textarea{min-height:132px}.thread-composer textarea{min-height:56px}.composer-sidecar textarea{min-height:96px}.thread-context-heading{flex-direction:column;align-items:stretch}.thread-composer{border-top:1px solid var(--border-soft)}.thread-composer-shell{gap:6px;padding:9px 10px 8px;border-radius:14px}.thread-composer-actions{flex-direction:row;align-items:center;gap:8px}.thread-composer-actions-right{margin-left:auto;justify-content:flex-end;width:auto;gap:6px}.thread-send-button,.attachment-upload-trigger{width:auto;padding:7px 11px}.queue-toolbar-head{margin-bottom:2px;gap:8px}.queue-toolbar-stack{gap:6px}.queue-toolbar-meta{display:none}.queue-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.queue-filter-grid .control-card-search{grid-column:1 / -1}.queue-filter-grid .control-card-select{min-width:0}.conversation-card .status-pill{padding:4px 7px;font-size:10px}.conversation-card-heading-line strong{font-size:12px}.conversation-row-meta{gap:3px;flex-wrap:nowrap;overflow-x:auto;padding-bottom:1px}.conversation-row-meta-text,.conversation-row-meta-dot{font-size:9px;line-height:1.1;white-space:nowrap}.thread-panel-heading{gap:8px;margin-bottom:8px}.thread-heading-title-row{gap:6px;align-items:flex-start}.thread-heading-title-row h2{font-size:18px}.thread-heading-summary .status-pill{padding:4px 7px;font-size:10px}.thread-heading-summary-text{font-size:10px}.thread-action-button,.side-rail-toggle,.side-rail-dismiss{flex:0 0 auto;padding:6px 10px}.thread-context-card{padding:0 0 8px;border:0;border-bottom:1px solid var(--border-soft-quiet);border-radius:0;background:transparent}.composer-sidecar{padding-top:10px;border:0;border-radius:0;background:transparent}.attachment-upload-input{padding:10px 12px}.attachment-upload-summary{font-size:13px}.dialog-actions{display:grid;grid-template-columns:1fr}.delivery-actions{width:100%;display:grid;grid-template-columns:1fr}.delivery-actions .ghost-button,.delivery-actions .primary-button,.dialog-actions button{width:100%}}